These rights and responsibilities can help you and your family learn about your treatment and make decisions about your care at Holy Family Hospital.

YOUR RIGHTS AS A PATIENT
You have the right to. . .

• Be treated with respect, dignity and concern for you as an individual.
• Have your culture, religious beliefs and values respected and given consideration with regard to medical treatment whenever possible.
• Expect treatment that meets high standards of care, is up-to-date with current medical practice and is safe and appropriate to your needs.
• Have personal privacy during the course of your care.
• Know the name and role of those individuals providing your care.
• Be part of decisions about your care:
• Informed about your diagnosis and health condition.
• Advised of options for treatment.
• Advised of the probably outcome of your treatment.
• Involved in planning your care and treatment.
• Given the opportunity to request or refuse treatment.
• Involved in your discharge planning.
• Play an important part in managing your pain, to have the opportunity to describe your pain, and to expect that those caring for you will be responsive and skilled in pain prevention and relief.
• Request a second opinion if you have concerns or are in doubt about decisions for your treatment.
• Prepare Advance Directives with regard to treatment decisions, be given information about the outcome of your decisions, and have your directives followed.
• Appoint someone to make decisions on your behalf if you are unable.

• Have a family member or someone of your choice be notified promptly of your admission to the hospital, and have your own physician notified as well.
• Have access, by written request, to any medical information contained in your medical record.
• Have all medical information about your care held in strictest confidence and available only to those directly involved in your care.
• Be given help with special needs such as guardianship or protective services.
• Participate or to refuse if asked to be part of a research activity. If you choose to be part of a research activity, you have the right to know its benefits, risk or discomfort, what part of the project is research, and any costs to you.
• Tell the hospital if you have complaints about your care. These may be reported to the manager or director of the unit where you are being treated.

As a patient it is your responsibility to:

• Be accurate and complete, as much as possible, in giving your medical history.
• Carry identification with you.
• Notify your caregivers if your health changes.
• Ask questions and take part in your healthcare decisions.
• Let us know if you don't understand any part of your treatment.
• Treat staff and other patients with patience.
• Regard other patients' medical information as confidential.
• Respect hospital property and equipment.
• Examine your hospital bill and ask questions.
• Pay your bill promptly; if there is a hardship, let us know as we may help you.
• Tell your caregivers if they have not fulfilled their commitment to your care or showed concern and respect for you.