Our Mission
As people of Providence we reveal God's love for all, especially the poor and vulnerable, through our compassionate service.
Welcome to Providence
Providence is committed to providing you with the best medical care possible. This includes the handling of your bill. We want to help you understand your bill and answer any questions you may have. If you still have unanswered questions after reading this page, please contact us for assistance.
Regarding your bill:
You may receive more than one bill
When you receive medical care from one of our Providence locations, you
may receive more than one statement for the treatment received during your
visit. Many services must be divided between provider (MD, DO, PA, ARNP, NP,
etc) and the supplies and/or staff resources used in order to meet federal and
state billing regulations. This may result in two separate billings for a
single date of service, which may also lead to two explanations of benefits
from your payor and/or two statements forwarded to you for services. Common examples are the doctor's visit with laboratory or
x-ray services performed.
- Free-standing Clinic bills include the doctor, staff and supplies all on one bill.
- Provider-based Clinics and Outpatient Hospital Departments, which divide the doctor from the hospital
supplies and staff. In some cases, the charges may be more in a
provider-based clinic due to the hospital resource expense.
Additional Providence services, which may be billed on a separate statement
include; anesthesia, emergency services, home health services, hospice,
independent diagnostic testing facilities, operating room services, private
nurses, x-ray procedures, etc.
If you believe a charge on your bill is incorrect, please contact a Providence Financial Counselor.
Getting help
If you need financial help with your bill, please speak with a
financial counselor at our hospital. You can call or meet with a financial
counselor in person at the hospital. If you have insurance or are covered under
Medicaid or Medicare, please share that information with our financial
counselors when you seek care at Providence hospitals. This will help them better assist you.
Who to contact if you have questions about your bill
Health Services Northwest: (866) 366-5499
Holy Family Hospital Financial Counselors: (509) 482-2162
Quick links
